Terms and Conditions of Sale
By ordering you agree to the following.
- Money Back Guarantee. If you are not entirely satisfied with
Purr or a Purr branded product,
send it back to us and we will refund your entire payment (subject
to 'Postage Refund' terms below). We will not refund without receiving
the original bottle back in un-used condition (i.e. Don't send it back
- If you are not entirely satisfied with a non-Purr branded product,
we will usually still give you a refund (at our discretion) upon return
of the item in saleable condition at your own expense - please
contact us before doing anything so that we can tell you the most efficient
way to return the product.
- Postage Refund. We will usually refund your entire postage
in the case of a complete return. In the case of a mixed order
partially returned, your entire payment for the returned product and
postage paid to the exetent that the inclusion of the returned product
affected the postage paid. Items returned at our fault (for instance
if we make a mistake or the product has a fault) will have return postage
reimbursed, but we will not cover the cost of returning items under
- Dispatch. Usually dispatch is between 1pm and 3pm each business
day, however at busy times we can only guarantee dispatch within 14
- Free Postage. Items that qualify for free postage do not affect
the postage charge for other items. E.g. if you have 2 items for which
the postage is £2, adding or removing qualifying items will not
increase or decrease the P+P charge.
- Items that qualify for free postage
may have restrictions on delivery destinations, but we may be able
to deliver to other areas by arrangement. Contact
us to discsuss your
- Out of Stock. When products are out of stock, we will notify
you within 2 business days and tell you when we expect more stock.
We cannot guarantee restocking dates but will give you the option of
a refund upon request at any time up until dispatch.
- Delivery Charges. Delivery Charges
are applied at the rate stated at the time of purchase regardless
of the method of delivery unless you separately arrange a priority
service with us, in which case delivery charges may be increased as
neccesary to cover our costs.
- Delivery Guarantee. We guarantee dispatch but cannot guarantee
delivery unless you pay for delivery confirmation, please contact us
to arrange this.
- Lost Items. Lost Items may be replaced at our discretion, however,
we will expect you to wait a reasonable length of time after dispatch
before claiming your item is lost.
- Damaged Items. Without prejudice to our own liabilities except
as detailed, you agree that the courier we choose is responsible for
the safe keeping of a product after dispatch and liable up to the value
of the standard level of insurance of the service used. You agree to
work with us to claim such compensation as is appropriate from them
before we bear any responsibility for replacement.
- Further to Lost Items' terms, damaged items may be replaced at our
discretion but please contact us before returning the product so that
we can tell you the most efficient way to do this. We will not return
refund postage on items returned to us unless agreed in advance.
- Cancellation. We reserve the right to cancel your order and
refund your money for any reason at any time until dispatch at our
- Indemnity. You indemnify us against your use of Purr to the
full extent permissible by law, and we accept no liability for problems
or side effects caused by the use or misuse of Purr.
- Your data. We will use your data responsibly and will not add you
to our mailing list or pass your data on without your express permission.
We will, however, contact you using the data you provide, to inform
you about the transaction and ensure a good service. We may also contact
you after the transaction to ask further questions about your experience
with us and ask if you would like to buy again.